| ASUS CASEID=RTM2010071000345-640 |  |  |
| | Hello Sir/Madam
This model qualifies for our APS (Asus Premium Service) Advance RMA program, if you would like to participate in this program, please contact our offices by phone at 812-282-2787 Option 2.
If you need further assistance, please contact
Technical Support at 812-282-ASUS option 2
M-F 8:30 AM - 12:00 AM EST
Sat-Sun 9:00 AM - 6:00 PM
Thank you,
Krisenda
ASUS Tech Support/L2 Support
Phone : 812-282-2787
http://livesupport.asus.com
Our technical support goal is 100% customer satisfaction. Please take a moment to fill out our customer service survey.
http://sip.asus.com/Survey/Questionnaire/Survey_20090508221438.aspx
---------- Original Message ----------
From : sonofabunch1@gmail.com
Sent : 7/10/2010 11:29:06 PM
To : "tsd@asus.com.tw"
Subject : Re: <TSD> Motherboard Crosshair IV Formula [ID=RTM2010070900361-812]
[CASEID=TM2010071000345]
Basically I love this mobo with the exception of my games sticking issue. I am worried
that a replacement or repair won't fix my problem. If it does great. If it doesn't will I be
offered a refund?
On Jul 9, 2010, at 4:00 PM, "Sonny Brown" <tsd@asus.com.tw> wrote:
>
> ASUS CASEID=RTM2010070900361-812
> How would you rate the quality of this mail?
> Poor 1 2 3 4 5 6 7 8
9 Best
>
> Dear Sir/Madam
>
> If you are seeking an rma repair
>
> You will need to send your product in for rma repair. You will need to fill out an online
case number forma and an online rma request form, Please use the links below. If
you would like to speak to our customer service, please call 812-282-2787
>
> Case Number http://vip.asus.com/eservice/usa_techserv.aspx
> Rma Request http://vip.asus.com/eservice/usa_rmaserv.aspx
>
> Monday thru Friday 8:30 AM to Midnight EST
> Saturday and Sunday 8:30 Am to 6:00 Pm EST.
>
>
> Sincerely,
>
> Sonny Brown
>
> Level 2 Technical Support
>
>
> ASUS Technology Inc.
>
> http://www.asus.com
>
> Tech support: 812-282-2787
>
> Live Support: http://livesupport.asus.com
>
> Download: http://usa.asus.com/download
>
> MB Category: http://www.wikihardware.com/wiki/Category:Asus
>
> Where to buy: http://usa.asus.com/wheretobuy.aspx
>
> ---------- Original Message ----------
> From : sonofabunch1@gmail.com
> Sent : 7/9/2010 12:59:07 PM
> To : "tsd@asus.com.tw"
> Subject : Re: <TSD> Motherboard Crosshair IV Formula
[ID=RWTM20100709844248664-205]
>
> [CASEID=TM2010070900361]
>
> Yes I have updated to the latest bios. Why do I fill out the entire form with bios
version if
> it does not get referenced. Also I have a 850 watt psu and this frame drop problem is
> common among many asus boards. I have tried other psus with no luck.
>
> Sent from my iPhone
>
> On Jul 8, 2010, at 11:00 PM, "Sonny Brown" <tsd@asus.com.tw> wrote:
>
> >
> > ASUS CASEID=RWTM20100709844248664-205
> > How would you rate the quality of this mail?
> > Poor 1 2 3 4 5 6 7 8
> 9 Best
> >
> > Dear Sir/Madam
> >
> > Sounds like its either a power/grounding issue or a bios issue. Have you updated
to
> the latest bios version?
> >
> > Sincerely,
> >
> > Sonny Brown
> >
> > Level 2 Technical Support
> >
> >
> > ASUS Technology Inc.
> >
> > http://www.asus.com
> >
> > Tech support: 812-282-2787
> >
> > Live Support: http://livesupport.asus.com
> >
> > Download: http://usa.asus.com/download
> >
> > MB Category: http://www.wikihardware.com/wiki/Category:Asus
> >
> > Where to buy: http://usa.asus.com/wheretobuy.aspx
> >
> > ---------- Original Message ----------
> > From : sonofabunch1@gmail.com
> > Sent : 7/9/2010 9:14:39 AM
> > To : "tsd@asus.com.tw"
> > Subject : <TSD> Motherboard Crosshair IV Formula
> >
> > [CASEID=WTM20100709844248664]
> >
> > Apply date : 7/9/2010 8:44:24 AM
> >
> > [Contact Information]
> > *Name : Andrew Bunch
> > *Email Address : sonofabunch1@gmail.com
> > Phone Number : 9063997375
> > City : escanaba
> > *Country : United States
> >
> > [Product Information]
> > *Product Type : Motherboard
> > *Product Model : Crosshair IV Formula
> > *Product S/N : a6m0ac044007
> > Place of Purchase : newegg
> > *Date of Purchase : 2010/6/20
> >
> > [Motherboard Specification]
> > *Motherboard Revision : unknown
> > *Motherboard BIOS Revision : latest in the 9000's
> >
> > [VGA Card Specification]
> > *VGA Card Vendor : Sapphire
> > *VGA Card Model : 5870
> > *VGA Card Chipset : 5800 series
> > *VGA Card Driver : latest
> >
> > [CPU Specification]
> > *CPU Vendor : amd
> > *CPU Type : 1090t
> > *CPU Speed : 3.2ghz
> >
> > [Memory Specification]
> > *Memory Vendor : gskill
> > *Memory Model : ddr 1333
> > *Memory Capacity : 8gb
> >
> > [HDD Specification]
> > HDD Vendor :
> > HDD Model :
> > HDD Capacity :
> >
> > [Add-on Card Specificatio]
> > Add-on Card Vendor :
> > Add-on Card Type :
> > Add-on Card Model :
> >
> > *Operating System : Windows 7 64bit
> >
> > [Problem Description]
> > I have many problems with this motherboard. first of all it sometimes only activates
5
> > cores after it has been off for awhile, after i boot it on, reset the core unlocker and
> boot
> > back up it will recognize 6 cores untill it is shut down for a few or more hours.
> >
> > The other more important problem is the random frame drops in almost all of my
> > video games. Swat 4, crysis, call of duty, almost all of them. The game will run very
> > smooth and then all of a sudden it will drop down to 0-1fps for a second and then
go
> > right back up, this happens every minute or so and it is driving me crazy, All my
> > temperatures are good, the graphics card drivers are up to date I have tried virtually
> > every component in another computer with an MSI board and it works fine. Even on
a
> > differnt asus crosshair board I have the issue and it seems many with ASUS
boards
> > do. I have been an asus customer time and time again despite the many issues i
> run
> > into but this may be the last time if i can not get this resolved.
> >
>
===================================================================
>
==================================================================
> > This email and any attachments to it contain confidential information and are
> intended solely for the use of the individual to whom it
> > is addressed.If you are not the intended recipient or receive it accidentally, please
> immediately notify the sender by e-mail and delete
> > the message and any attachments from your computer system, and destroy all
hard
> copies. If any, please be advised that any unauthorized
> > disclosure, copying, distribution or any action taken or omitted in reliance on this,
is
> illegal and prohibited. Furthermore, any views
> > or opinions expressed are solely those of the author and do not represent those of
> ASUSTeK. Thank you for your cooperation.
> >
>
===================================================================
>
==================================================================
>
===================================================================
==================================================================
> This email and any attachments to it contain confidential information and are
intended solely for the use of the individual to whom it
> is addressed.If you are not the intended recipient or receive it accidentally, please
immediately notify the sender by e-mail and delete
> the message and any attachments from your computer system, and destroy all hard
copies. If any, please be advised that any unauthorized
> disclosure, copying, distribution or any action taken or omitted in reliance on this, is
illegal and prohibited. Furthermore, any views
> or opinions expressed are solely those of the author and do not represent those of
ASUSTeK. Thank you for your cooperation.
>
===================================================================
==================================================================
|
|
|
|
===================================================================================================================================== This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it is addressed.If you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete the message and any attachments from your computer system, and destroy all hard copies. If any, please be advised that any unauthorized disclosure, copying, distribution or any action taken or omitted in reliance on this, is illegal and prohibited. Furthermore, any views or opinions expressed are solely those of the author and do not represent those of ASUSTeK. Thank you for your cooperation. =====================================================================================================================================
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