RE: HP TouchSmart tx2z-1300 CTO Notebook PC e-mail support

Hello Andrew,

Thank you for contacting HP Total Care.

I understand from your e-mail that you own a HP TouchSmart tx2z-1300 CTO Notebook PC and have issue with the screen and wish to know if you can claim insurance for the repair.

I realize the importance of this issue and will make sure that I give you appropriate information regarding the issue.

Andrew, The accidental damage is not covered under warranty and the notebook cannot be repaired for free in our service center. However if you wish we can pick the notebook in our service center for service. The repair cost will have to be paid by you.

If you need further assistance, please reply to this message and we will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our website
at:
http://www.hp.com/go/totalcare

Sincerely,

Joy

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8041134203]}

***Do Not Delete Service Ticket Number***

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Original Text

From:	sonofabunch1@gmail.com
To:	HP Support
CC:
Sent:	07/30/10 19:30:45
Subject:	HP TouchSmart tx2z-1300 CTO Notebook PC e-mail support

hp e-mail support
Webform submittal date/time : 30 July 2010 14:01:21 UTC
language_code : en
language : English
Country of Residence : United States
product_line : KV
product_oid : 3999429
product_name : HP TouchSmart tx2z-1300 CTO Notebook PC
part_number : VB222AAR,VB222AV,VB220AV,VB220AAR,VB219AV
purchase month : 9
purchase year : 2010
problem area : monitor/video
operating system : Microsoft Windows Vista Home Premium 64
Was the CD/DVD writer drive built into the computer when you purchased it? : yes
problem description : I shattered the screen on my touchsmart laptop. I have spoken with the repair department on the phone and they informed me that the type of damage caused to my laptop makes the screen unreplaceable. I just need an email saying that my laptop can not be repaired for insurance purposes.
tech skill : Advanced
first name : Andrew
last name : Bunch
phone : 9063997375
email : sonofabunch1@gmail.com
form url : https://h10025.www1.hp.com/ewfrf/wc/email?product=3999429&lc=en&cc=us&dlc=en&lang=en&cc=us
form country : United States