| | | | ASUS CASEID=RWTM20100709844248664-205 |  |  | 
 |   | | | Dear Sir/Madam 
 Sounds like its either a power/grounding issue or a bios issue. Have you updated to the latest bios version?
 
 Sincerely,
 
 Sonny Brown
 
 Level 2 Technical Support
 
 
 ASUS Technology Inc.
 
 http://www.asus.com
 
 Tech support: 812-282-2787
 
 Live Support: http://livesupport.asus.com
 
 Download:      http://usa.asus.com/download
 
 MB Category:  http://www.wikihardware.com/wiki/Category:Asus
 
 Where to buy: http://usa.asus.com/wheretobuy.aspx
 
 ---------- Original Message ----------
 From : sonofabunch1@gmail.com
 Sent : 7/9/2010 9:14:39 AM
 To : "tsd@asus.com.tw"
 Subject : <TSD> Motherboard Crosshair IV Formula
 
 [CASEID=WTM20100709844248664]
 
 Apply date : 7/9/2010 8:44:24 AM
 
 [Contact Information]
 *Name : Andrew Bunch
 *Email Address : sonofabunch1@gmail.com
 Phone Number : 9063997375
 City : escanaba
 *Country : United States
 
 [Product Information]
 *Product Type : Motherboard
 *Product Model : Crosshair IV Formula
 *Product S/N : a6m0ac044007
 Place of Purchase : newegg
 *Date of Purchase : 2010/6/20
 
 [Motherboard Specification]
 *Motherboard Revision : unknown
 *Motherboard BIOS Revision : latest in the 9000's
 
 [VGA Card Specification]
 *VGA Card Vendor : Sapphire
 *VGA Card Model : 5870
 *VGA Card Chipset : 5800 series
 *VGA Card Driver : latest
 
 [CPU Specification]
 *CPU Vendor : amd
 *CPU Type : 1090t
 *CPU Speed : 3.2ghz
 
 [Memory Specification]
 *Memory Vendor : gskill
 *Memory Model : ddr 1333
 *Memory Capacity : 8gb
 
 [HDD Specification]
 HDD Vendor :
 HDD Model :
 HDD Capacity :
 
 [Add-on Card Specificatio]
 Add-on Card Vendor :
 Add-on Card Type :
 Add-on Card Model :
 
 *Operating System : Windows 7 64bit
 
 [Problem Description]
 I have many problems with this motherboard. first of all it sometimes only activates 5
 cores after it has been off for awhile, after i boot it on, reset the core unlocker and boot
 back up it will recognize 6 cores untill it is shut down for a few or more hours.
 
 The other more important problem is the random frame drops in almost all of my
 video games. Swat 4, crysis, call of duty, almost all of them. The game will run very
 smooth and then all of a sudden it will drop down to 0-1fps for a second and then go
 right back up, this happens every minute or so and it is driving me crazy, All my
 temperatures are good, the graphics card drivers are up to date I have tried virtually
 every component in another computer with an MSI board and it works fine. Even on a
 differnt asus crosshair board I have the issue and it seems many with ASUS boards
 do. I have been an asus customer time and time again despite the many issues i run
 into but this may be the last time if i can not get this resolved.
 
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