RE: HP TouchSmart tx2z-1300 CTO Notebook PC.

Hello Andrew,

Thank you for contacting HP Total Care.

We would be able to replace the battery, however we would like you to kindly go ahead and follow the step below to check the battery. If the below troubleshooting steps fails, we would be able to replace the battery:

Calibrating Battery:

Please follow the link below to calibrate the battery:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817650&cc=us&lc=en&dlc=en&product=3858808

NOTE:  Clicking the link(s) may give an error indicating that it is invalid.  If this occurs, copy the link and paste it on the address bar in your browser until the complete address is displayed in the Address box.

 

Battery health check:

Please click on the link below to run a battery health check:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821536&tmp_track_link=ot_recdoc/c00817650/en_us/c00821536/loc:1&lc=en&dlc=en&cc=us&product=3858808

NOTE:  Clicking the link(s) may give an error indicating that it is invalid.  If this occurs, copy the link and paste it on the address bar in your browser until the complete address is displayed in the Address box.

 

Please do the above and get back with the result.

If you need further assistance, please reply to this message and we will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our website
at:
http://www.hp.com/go/totalcare

Sincerely,

John

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8041134203]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.  Always back up your data. 
For more information, including technical information updates, please visit our website at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email.  As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.


Original Text

From:	MEDIANB_SUPPORT_EN@MAIL.SUPPORT.HP.COM
To:	sonofabunch1@gmail.com
CC:
Sent:	07/30/10 23:11:22
Subject:	HP TouchSmart tx2z-1300 CTO Notebook PC.

Hello Andrew,

The issue with the screen in your HP TouchSmart tx2z-1300 CTO Notebook PC falls under accidental damage. HP does not cover accidental damage under normal factory warranty and the notebook cannot be repaired for free in our service center.

Minimum cost for the repair would be : $298 + taxes. Exact cost can be determined in service center based on the condition of the PC.

For information on keeping your HP and Compaq products up and running, please visit our website at:
http://www.hp.com/go/totalcare

Sincerely,

HP Total Care

***Do Not Delete Service Ticket Number***

{ticket no:[8041129300]}

***Do NotDelete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our website at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.