For more information, including technical information updates, please visit our website at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
Original Text
| From: | sonofabunch1@gmail.com |
| To: | HDXNB_SUPPORT_EN@MAIL.SUPPORT.HP.COM |
| CC: | |
| Sent: | 07/30/10 22:08:20 |
| Subject: | Re: HP TouchSmart tx2z-1300 CTO Notebook PC e-mail support |
Hello. Sorry for the confusion. The insurance company wants a repair estimate. If the laptop is unable to be repaired they will then issue me a check and I can purchase a new computer from you. On the phone I was told the laptop can not be repaired. I need an email saying that it cannot be repaired in or out of warranty. Thank you -Andy
Sent from my iPhone
On Jul 30, 2010, at 12:16 PM, <HDXNB_SUPPORT_EN@MAIL.SUPPORT.HP.COM> wrote:
> Hello Andrew,
>
> Thank you for writing back to HP Total Care.
>
> I understand your concern and I assure that I will do my best to assist you.
>
> Andrew, you can take a print of previous email interaction as a proof and submit it to the insurance company.
>
> In case you have any further concerns, please reply to this message, we are always available round the clock to assist you.
>
> Assuring you the best of our services at all times.
>
> For information on keeping your HP and Compaq products up and running, please visit our website
> at:
> http://www.hp.com/go/totalcare
>
> Sincerely,
>
> Susanne
>
> HP Total Care
>
> ***Do Not Delete Service Ticket Number***
>
> {ticket no:[8041134203]}
>
> ***Do Not Delete Service Ticket Number***
>
> Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection withthe use of this information. Always back up your data.
> For more information, including technical information updates, please visit our website at http://www.hp.com/support.
> HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
>
>
> Original Text
> From: sonofabunch1@gmail.com
> To: HDXNB_SUPPORT_EN@MAIL.SUPPORT.HP.COM
> CC:
> Sent: 07/30/10 21:23:13
> Subject: Re: HP TouchSmart tx2z-1300 CTO Notebook PC e-mail support
>
> I know it is not covered by hp. I was told on the phone that it cannot be repaired. I just need an email saying that the screen damage can not be repaired so my insurance company will cover it and I can then buy a new laptop from hp.
>
> Thanks -Andy
>
> On Jul 30, 2010, at 10:16 AM, <HDXNB_SUPPORT_EN@MAIL.SUPPORT.HP.COM> wrote:
>
> > Hello Andrew,
> >
> > Thank you for contacting HP Total Care.
> >
> > I understand from your e-mail that you own a HP TouchSmart tx2z-1300 CTO Notebook PC and have issue with the screen and wish to know if you can claim insurance for the repair.
> >
> > I realize the importance of this issue and will make sure that I give you appropriate information regarding the issue.
> >
> > Andrew, The accidental damage is not covered under warranty and the notebook cannot be repaired for free in our service center. However if you wish we can pick the notebook in our service center for service. The repair cost will have to be paid by you.
> >
> > If you need further assistance, please reply tothis message and we will be happy to assist you further.
> >
> > For information on keeping your HP and Compaq products up and running,please visit our website
> > at:
> > http://www.hp.com/go/totalcare
> >
> > Sincerely,
> >
> > Joy
> >
> > HP Total Care
> >
> > ***Do Not Delete Service Ticket Number***
> >
> > {ticketno:[8041134203]}
> >
> > ***Do Not Delete Service Ticket Number***
> >
> > Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with theuse of this information. Always back up your data.
> > For more information, including technical information updates, please visit our website at http://www.hp.com/support.
>> HP does not require you to send anyfinancial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
> >
> >
> > Original Text
> > From: sonofabunch1@gmail.com
> > To: HP Support
> > CC:
> > Sent: 07/30/10 19:30:45
> > Subject: HP TouchSmart tx2z-1300 CTO Notebook PC e-mail support
> >
> >
> > hp e-mail support
> > Webform submittal date/time : 30 July 2010 14:01:21 UTC
> > language_code :en
> > language : English
> > Country of Residence : United States
> > product_line : KV
> > product_oid : 3999429
> > product_name : HP TouchSmart tx2z-1300 CTO Notebook PC
> > part_number : VB222AAR,VB222AV,VB220AV,VB220AAR,VB219AV
> > purchase month : 9
> > purchase year : 2010
> > problem area : monitor/video
> > operating system : Microsoft Windows Vista Home Premium 64
> > Was the CD/DVD writer drive built into the computer when you purchased it? : yes
> > problem description : I shattered the screen on my touchsmart laptop. I have spoken with the repair department on the phone and they informed me that the type of damage caused to my laptop makes the screen unreplaceable. I just need an email saying that my laptop can not be repaired for insurance purposes.
> > tech skill : Advanced
> > first name : Andrew
> > last name : Bunch
> > phone : 9063997375
> > email : sonofabunch1@gmail.com
> > form url : https://h10025.www1.hp.com/ewfrf/wc/email?product=3999429&lc=en&cc=us&dlc=en&lang=en&cc=us
> > form country : United States
>
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