CM DAMIEN: CPL# - 7501678112 - YOUR CASE HAS BEEN ESCALATED

Hello Andrew,

 

My name is Damien and I am a Case Manager on the Hewlett Packard AMS TCO Escalations team responding to your request to speak to someone concerning your recent Hewlett Packard support event.  The reason of this email is to let you know that your case was escalated to me. I couldn´t call you today due to the fact that it was past 8pm your time at the time I received your case and I considered that inappropriate to call you so I will make several additional attempts to contact you via phone over the next 3 business days.

 

Please feel free to respond to this message to provide a better contact number, to let me know the best time to reach you, or to provide additional information about your issue.  Please do not change the subject in the subject line so I can locate your e-mail quickly.

 

You may call me at 1-877-917-4380 Extension #08. You may ask for me by name, if I am not available, a Case Manager who has expertise with your product will work with you to resolve your issue.

 

Our office hours are Monday - Friday 7:00 AM – 10:00 PM Central time.

 

Please keep this message as a reference so you will know how to reach us as we work to resolve your case.

 

Your case # is: 7501678112

 

Thank you,

 

Damien

Case Manager

HP US TCO Escalations Team

Tel: 1-877-917-4380 ext. 08